A charter enquiry is sensitive before it is a booking. Asking for an aircraft from Amsterdam to a particular city on a particular morning can reveal a pending acquisition, a medical emergency, a government movement or a person's location. The information often matters more than the flight.
Our information security management system is certified to ISO/IEC 27001:2022 under certificate 2192113, audited by DEKRA Certification B.V. The certified scope covers the procurement of custom air charter and flight support for corporate and private clients from our Schiphol office, which is to say it covers the enquiry to invoice chain rather than some adjacent part of the business. Risk reducing measures are documented in a statement of applicability dated 25 March 2025 and reviewed as part of the certification cycle.
What we hold, and for how long
A typical file contains the enquiry itself, passenger or cargo details, the itinerary, correspondence with operators, operational documentation and billing records. Some of it we are required to retain for tax and contractual reasons. The rest is held only as long as it serves the purpose it was collected for. Access is limited to the people working on your trip.
Working with operators
Brokerage means passing some of your information to third parties, because an operator cannot fly a trip without a passenger manifest or a cargo description. We pass what an operator needs to fly and to meet its own regulatory obligations, and no more. Where a movement is genuinely sensitive we will discuss in advance what has to be disclosed and what does not.
We are regularly asked for absolute discretion on government, corporate and private movements, and we treat a request for confidentiality as an operational requirement rather than a courtesy.
Your rights over your data
Fliteline B.V. is established in the Netherlands and processes personal data under the General Data Protection Regulation. You can ask what we hold about you, have it corrected, or ask for it to be deleted where we are not required to keep it. Our privacy policy sets out how to make that request and how quickly we will answer.