FAQs

Your questions answered

We hope these frequently asked questions will help you to understand a little more about how our air charter business works. If you have any further questions, please feel free to contact us.

What hours do you operate?

We operate 24 hours a day, 7 days a week, 365 days a year.

Our 24 hour service line is +31 20 4469200.

What is a private charter?

A private charter is when you as an individual or organization, agree to hire an entire aircraft for your personal use. Fliteline provide clients with a huge range of business and private  charters, group  charters, cargo  and special missions  and can accommodate almost any kind of trip.

How many passengers can a charter accommodate?

At Fliteline we provide a whole range of private charters, from light jets for 3 to 6 people, to wider-bodied longer range corporate jets for 10 people and long haul super-luxe business jets for up to 18 people. We also provide corporate airliners for up to 50 people and private charter of standard passenger airliners for corporate events for upwards of 500 clients.
Take a look at our aircraft guides  for more information.

How do I know which aircraft to charter?

At Fliteline we are experts in private charters. You can simply tell us about your trip, your fellow passengers, the level of luxury and service you would like, how much luggage you may have and any other factors, and we will provide you with a number of options. You can then make an informed choice for your flight.

How flexible is a private charter?

One of the great advantages of private charter is that you can change itineraries and schedules as you need to. Working with musicians, sports teams and business people, we often have to change flight plans and arrangements at the last minute.

How long before take-off do I have to arrive for a private charter?

One of the great benefits of small private charters is that you only need to arrive around 15/20 minutes before departure. For larger groups on airliners, it’s the same as regular flights because they are governed by the same rules, so it’s generally approximately two hours before take-off.

Can you include transfers to and from the airport?

Yes. We can organise limo services or chauffeur driven transfers. We can also include helicopter transfer from local airports to business meetings, sports stadia or local pick-up points where appropriate. Just ask.

Does Fliteline charter helicopters?

Yes, we can provide virtually any kind of helicopter from regular private charters to special missions, rotary aircraft fitted for underslung operations, air ambulance or aerial firefighting.

Can I connect a private charter to a scheduled flight?

Yes. Air charter flights generally use separate areas at major airports, but we can organise transfers and plan your schedule to dovetail with the commercial flight you need to reach.

I only want to travel in new aircraft, can I specify that?

Yes, we keep an index of every aircraft in operation in the world and can charter new aircraft to meet your needs.

Can my pet travel in the cabin with me?

We can specify an aircraft that will enable your pet to travel in the cabin with you as long as we know in advance. If you are crossing international borders you may need a pet passport and veterinary certificate.

Can I purchase a single seat on a charter jet flight?

In a word, no. With charter flights you are booking the whole aircraft, not a seat. Of course there is no reason why you can’t be a single passenger on a private, business or VIP charter flight as long as you are happy to meet the cost.

What is an “empty leg”?

When a charter aircraft is booked for a one-way flight, the return flight to base with no passengers is called an empty leg. These empty legs can be booked at a lesser rate – but you have to fit closely with the destination and schedule, so you can’t enjoy the same flexibility as a regular charter.

What is an air ambulance?

An air ambulance is normally a medium sized corporate jet configured to accommodate a patient on a bed, with a full intensive care medical capability and trained paramedic staff. We can charter a wide range of aircraft designed to meet different needs, from the speed and range of the aircraft, to the medical capability on board.

Can family members accompany the patient?

Most air ambulance planes have room for passengers but permission is up to the medical staff. If they feel the patient is better served by flying alone, family members will have to fly separately.

What is de-icing?

De-icing is sometimes a necessary safety option in cold conditions and involves removing ice from the wings, engine inlets and other critical areas that can affect the performance of the plane. There is an additional charge for de-icing and we always inform our clients if it is likely to be a factor on their planned route.

What is a fuel surcharge?

A fuel surcharge is an additional fee added to the cost of the flight that covers the additional cost of fuel when fuel prices rise above a baseline rate. The whole industry works to the same system, so if you are facing a fuel surcharge, it would be the same no matter which air charter you are using.

At what point does it make economic sense to own my own aircraft (or a share in one) or to buy a jet card?

If you use jet charters regularly throughout the year, a jet card may be more cost-effective. Shares or outright ownership can also be cost-efficient, but you may lose some of the versatility of being able to organise a charter from any starting point. We would be happy to discuss the options with you.

What is ACMI or wet lease?

ACMI stands for Aircraft, Crew, Maintenance, and Insurance. Wet Lease ACMI charters are available only to other certified airlines or tour operators under special conditions such as providing substitute aircraft (aka “sub service”). Under a wet lease, the lessee is responsible for all other items such as fuel, catering, operational permits, and ground handling services.